Uptime Guarantee
SingleHop offers a 99.9% network uptime guarantee or you will be refunded your money for the month the guarantee is not achieved. To put that into numbers, your guarantee period is valid if your server is down for a period of 1 hour in any given month.
Basics - What you need to know
DataCenter
SingleHop is located in private cages in the Equinix datacenter of Chicago. The Equinix datacenter, also referred to as Chicago IBX Center, is one of the leading industry datacenters in the Midwest and has a great reputation for physical security, power availability, and overall infrastructure.
Power Management
SingleHop's primary datacenter has uninterruptible power supply systems and emergency backup diesel generators in case of a blackout. The entire electrical system is N+1 redundant, which guarantees continuous operation during power issues.
Physical Security
Equipment and all areas of the DataCenter is monitored and recorded by 24-hour security officers. Upon entering the center, visitors are screened to verify identity, and may be escorted to the appropriate location setting new standards in physical security. All doors are caged and secured with biometric hand geometry readers, motion detection and external wall solidified protection.
Server Access by Customer
Physical Access: The company allows cage access to the servers when accompanied by an approved staff member.
Root Access: The company provides full root access to the server.
Service Offerings
General Managed Services - Bundles
Choose a fully-managed outsourced approach to your server including Cpanel and a full suite of services, including: SMTP, IMAP/POP email, DNS setup and configuration, HTTP, Apache-addons, MySQL dbases, Java. The company also supports Cpanel Control Panel Management upload and configuration and limited third party software maintenance.
Security and Updates
Security and updates extended services include kernel & o/s updates, server-side virus scanning, spam filtering by Barracuda Networks, and full security audits.
Firewall
Choice of hardware (Cisco 500 Series) and software firewall protection. If the customer selects software firewall protection, professional support engineers will install and support the firewall (from $99 per month).
Backup Services
Easy-to-use Raid-5 back-up. Backup services range from $10-$100 per month, depending on backup storage space requirements.
Sample Server Plans
• Single Processor Dedicated Server from $129/month
• Dual Core Processor Dedicated Server from $199/month
Customer Profiles
• Web Hosting Servers & Resellers
• Data Storage
• Application Service Providers
• Gaming
Customer Testimonials
"I thoroughly recommend SingleHop for all your hosting needs, with excellent customer service and great management options."
-Phillip Reilly
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